# ThriftBooks | Default > ThriftBooks | Default knowledge base – help articles and documentation. ## My Account - [How can I view my recent orders?](https://thriftbooks.kustomer.help/en_us/how-can-i-view-my-recent-orders-r1AbUq1uo.md): Click here to view your ThriftBooks orders Please note if you checked out as a guest your order will not appear in your ThriftBooks account However y - [I have two accounts and would like to add my mobile number to both](https://thriftbooks.kustomer.help/en_us/i-have-two-accounts-and-would-like-to-add-my-mobile-number-to-both-B1qG7qk_o.md): A mobile number can only be associated with one ThriftBooks account Customer Service cannot bypass this limitation If you added your mobile number to a - [Can two people use the same mobile number?](https://thriftbooks.kustomer.help/en_us/can-two-people-use-the-same-mobile-number-ryRLQ5kOi.md): A mobile number can only be associated with one ThriftBooks account Customer Service cannot bypass this limitation - [Why can't I receive SMS messages?](https://thriftbooks.kustomer.help/en_us/why-can-t-i-receive-sms-messages-HkbCX5k_i.md): We confirm your phone number by sending you a confirmation via SMS This means you must have a device that can receive SMS messages like a mobile phone We - [Opt-in / Opt-out to SMS messaging](https://thriftbooks.kustomer.help/en_us/opt-in-opt-out-to-sms-messaging-B10gVcJdo.md): To optin or optout of SMS messaging or to simply update the types of messages you receive follow these steps Log in to your ThriftBooks account Cl - [Update my email preferences](https://thriftbooks.kustomer.help/en_us/update-my-email-preferences-By3NS5yuj.md): To update your email preferences and notification settings on a desktop follow these steps Log into your ThriftBooks account Click Your Accou - [How can I view the items I've ordered?](https://thriftbooks.kustomer.help/en_us/how-can-i-view-the-items-i-ve-ordered-ByB6H5JOj.md): You can easily access all the titles you have ordered by visiting My Bookshelf located within your ThriftBooks account Your bookshelf allows you to s - [Delete a saved credit card](https://thriftbooks.kustomer.help/en_us/delete-a-saved-credit-card-S17oIc1dj.md): To delete an old credit or debit card on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the top right - [Cancel my order](https://thriftbooks.kustomer.help/en_us/cancel-my-order-B1f0I5J_i.md): You can cancel your orders that havent entered the shipping process yet by following these steps Go to the My Account page and select the o - [Where can I view the gift card I ordered?](https://thriftbooks.kustomer.help/en_us/where-can-i-view-the-gift-card-i-ordered-H1Scv9Jds.md): To view the details of your gift card order on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the top - [How to Manage Your Shipping Addresses](https://thriftbooks.kustomer.help/en_us/how-to-manage-your-shipping-addresses-BkNRvcyOs.md): To add a new address to your ThriftBooks account on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the - [Change my email address](https://thriftbooks.kustomer.help/en_us/change-my-email-address-HJaS_9JOi.md): To update your email address on your ThriftBooks account on a desktop follow these steps Log into your ThriftBooks account Click Your Account - [Where do I find my order number?](https://thriftbooks.kustomer.help/en_us/where-do-i-find-my-order-number-HJ7OOq1Os.md): To locate your order number on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the top right of the pag - [What does "Request Cancelation" mean?](https://thriftbooks.kustomer.help/en_us/what-does-request-cancellation-mean-ryC5_qkOs.md): The Request Cancellation text you see in your order history is not stating we have cancelled your order This is a tool that allows customers to cancel the - [I checked out as a "guest". Can I add my order to my account?](https://thriftbooks.kustomer.help/en_us/i-checked-out-as-a-guest-can-i-add-my-order-to-my-account-ryubYqJdo.md): Guest orders cannot be added to your account at this time However if you are a ReadingRewards member and would like to receive points for your guest order - [Add birthday to account](https://thriftbooks.kustomer.help/en_us/add-birthday-to-account-SkuV4fgBn.md): To add your birthday to your ThriftBooks account and earn extra points click here Click Edit under the Profile area and enter your birthday Make sure to - [How to Reset Your Password](https://thriftbooks.kustomer.help/en_us/how-to-reset-your-password-Hy3MHhJ_s.md): To change the password on your ThriftBooks account click here Well send you an email with a link to reset your password Please allow up to 5 m - [What do you with my email address?](https://thriftbooks.kustomer.help/en_us/what-do-you-with-my-email-address-H1Z9I2kOs.md): We do not sell share or otherwise distribute your information with any other party We respect your privacy and store your information in order to communic - [I can't log in or create a new account](https://thriftbooks.kustomer.help/en_us/i-can-t-log-in-or-create-a-new-account-rkYFD31Oi.md): Possible error messages Email Address does not appear valid Email Address does not match Solution Make sure you are clicking the - [Why did my shopping cart empty out?](https://thriftbooks.kustomer.help/en_us/why-did-my-shopping-cart-empty-out-SksEb01Pbe.md): Can I still earn Reading Rewards points for a Quick Pay orderYes as long as the emails match between your Quick Pay account and your ThriftBooks account atth - [Will I be refunded for a package that was "Returned to Sender"?](https://thriftbooks.kustomer.help/en_us/will-i-be-refunded-or-a-package-that-was-returned-to-sender-Bk7jxR1_s.md): Because most cases can be prevented by the buyer we charge a 200 restocking fee for each item returned to us Below are the reasons why a package would ## Returns and Refunds - [Return & Exchange Policy](https://thriftbooks.kustomer.help/en_us/return-exchange-policy-HJLpZ01ui.md): ThriftBooks guarantees the quality of every item we ship out new or used If you receive a damaged or wrong item please let us know by using our Onl - [What qualifies for a Return?](https://thriftbooks.kustomer.help/en_us/what-qualifies-for-a-return-HyIwbpASx.md): What Qualifies for Returns - [How to Return an Item](https://thriftbooks.kustomer.help/en_us/how-to-return-an-item-SkBkoaRSZl.md): How to Return an Item - [Exchanges](https://thriftbooks.kustomer.help/en_us/exchanges-HkznkAAHZx.md): We may offer product exchanges but youll be responsible for Restocking fees shipping and taxes Price difference ifnew itemcosts more than origina - [Cancel my order](https://thriftbooks.kustomer.help/en_us/cancel-my-order-B1f0I5J_i.md): You can cancel your orders that havent entered the shipping process yet by following these steps Go to the My Account page and select the o - [Damaged or Incorrect Item](https://thriftbooks.kustomer.help/en_us/damaged-or-incorrect-item-H1JNemIDzg.md): If you received a damaged incorrect or incomplete item were here to make it right as quickly as possible Simply visit our Online Returns Center ## General - [ThriftBooks Affiliate Program](https://thriftbooks.kustomer.help/en_us/thriftbooks-affiliate-program-rkhJlWOj.md): We would love to partner with you on providing avid readers everywhere with affordable access to books We invite you to participate in our affiliate program - [Coupons & Discounts](https://thriftbooks.kustomer.help/en_us/do-you-offer-coupons-or-discounts-SkKukxuo.md): Current ThriftBooks discounts promos and special offers can be viewed here Related Articles bull What areThriftBooks Deals bull - [What condition are the books in?](https://thriftbooks.kustomer.help/en_us/what-condition-are-the-books-in-Sknp1lOj.md): New A brandnew unused unread copy in perfect condition Like New An apparently unread copy in excellent condition Dust cover is intact and - [Do you accept book donations or can I sell my books back?](https://thriftbooks.kustomer.help/en_us/do-you-accept-book-donations-or-can-i-sell-my-books-back-ByCExgOi.md): At this time we do not accept donations or buy books back We always suggest donating any unwanted books to a local library school or charity center - [Which items are accepted/prohibited at prisons, jails, or correctional facilities?](https://thriftbooks.kustomer.help/en_us/which-items-are-accepted-prohibited-at-prisons-jails-or-correctional-facilities-r15dxgbdj.md): Restrictions on packages at correctional institutions vary from one institution to another Most facilities will NOT accept Hardcover books or Audio Tapes - [The item I want is out of stock. What can I do?](https://thriftbooks.kustomer.help/en_us/the-item-i-want-is-out-of-stock-what-can-i-do-H1O2gluj.md): ThriftBooks offers over 13 million items on our site but occasionally an item may be out of stock We purchase our items in large lots rather than by specif - [How can I place an order?](https://thriftbooks.kustomer.help/en_us/how-can-i-place-and-order-By7gbxb_s.md): Purchasing books on our website is fast easy and secure To place an order on the ThriftBooks mobile app follow these steps Locate the book - [What are ThriftBooks Deals?](https://thriftbooks.kustomer.help/en_us/what-are-thriftbooks-deals-SkTDGluo.md): Shop the red deal tag to save up to 20 on more than 100000 titles with ThriftBooks Deals Qualifying items are marked with a red deal or sale tag Cl - [Foreign Language books](https://thriftbooks.kustomer.help/en_us/what-are-thriftbooks-deals-HJlbMlZOs.md): Shop the red deal tag to save up to 20 on more than 100000 titles with ThriftBooks Deals Qualifying items are marked with a red deal or sale tag Cl - [Do you offer a catalog?](https://thriftbooks.kustomer.help/en_us/do-you-offer-a-catalog-SySM7gZuo.md): We do not offer a catalog We list over 13 million books on our website so if you were to print out all the titles it would be thousands upon thousands of p - [Dustjackets](https://thriftbooks.kustomer.help/en_us/why-did-i-receive-an-item-without-the-dustjacket-BJe87eZus.md): Well indicate if the dustjacket or dustcover is absent in the item details in your cart and also in your order confirmation In your cart this blue icon or - [Do you have a storefront?](https://thriftbooks.kustomer.help/en_us/do-you-have-a-storefront-S1qj7gWOj.md): All of our business is conducted online we do not have a physical location to shop from All orders must be placed online we cannot accept orders over - [Library Books](https://thriftbooks.kustomer.help/en_us/why-did-i-receive-a-library-book-ry30XeWdj.md): We partner with many different establishments libraries included and purchase unwanted or nonselling items from them in bulk Libraries in particular wi - [Why did I receive a different cover than I ordered?](https://thriftbooks.kustomer.help/en_us/why-did-i-receive-a-different-cover-than-i-ordered-Hy7IElW_j.md): We partner with many different establishments libraries included and purchase unwanted or nonselling items from them in bulk Libraries in particular wi - [How do I find a book?](https://thriftbooks.kustomer.help/en_us/how-do-i-find-a-book-Hy3KEgWdo.md): Weve made searching for titles simple but powerful Begin by typing an author a title or an ISBN into the search bar at the top of any page ThriftBooks n - [What is an ISBN?](https://thriftbooks.kustomer.help/en_us/what-is-an-isbn-SJjh4l_i.md): ISBN is an acronym for International Standard Book Number An ISBN is a ten or thirteendigit code used to identify a book You can find the ISBN on the bac - [How do I add more items to an order I've already submitted?](https://thriftbooks.kustomer.help/en_us/how-do-i-add-more-items-to-an-order-i-ve-already-submitted-HkWeBgZ_j.md): Unfortunately there is no way to add more items to an order that has been submitted and paid for However you can always start a new order We have n - [Can I make an item substitution in an order I've placed?](https://thriftbooks.kustomer.help/en_us/can-i-make-an-item-substitution-in-an-order-i-ve-placed-r1eErxbuj.md): Unfortunately we cannot substitute one title for a different title on our end If you would like to substitute an item in your order you will have to resta - [How can I leave a review for a book I've read?](https://thriftbooks.kustomer.help/en_us/how-can-i-leave-a-review-for-a-book-ive-read-rJKhSgOj.md): Book Reviews If you would like to rate or review an item you have ordered follow these steps Log into your ThriftBooks account Click Your Account - [Large Print Books](https://thriftbooks.kustomer.help/en_us/large-print-books-HydyUlbOs.md): We offer a vast selection of large print books Click here to be brought directly to our available large print books Please note if you swi - [What do you do with my personal information?](https://thriftbooks.kustomer.help/en_us/what-do-you-do-with-my-personal-information-BkqGLedo.md): We do not sell share or otherwise distribute your information with any other party We respect your privacy and store your information in order to communic - [Do you rent books?](https://thriftbooks.kustomer.help/en_us/do-you-rent-books-HknBIeuo.md): We do not rent books all books are for you to purchase and keep - [What condition are the CDs/DVDs in?](https://thriftbooks.kustomer.help/en_us/what-condition-are-the-cds-dvds-in-HyRi8xbus.md): New A brandnew unused copy in perfect condition Like New No visible wear all parts of the item are unmarked and intact including original packag - [Can I write a review on your services?](https://thriftbooks.kustomer.help/en_us/can-i-write-a-review-on-your-services-S1_AjJ3kZl.md): ThriftBooks Service Reviews We partner with a thirdparty company Trustpilot to collect real customer reviews Your experience is important to us and you ar - [Do I have to buy books from ThriftBooks to participate?](https://thriftbooks.kustomer.help/en_us/do-i-have-to-buy-books-from-thriftbooks-to-participate-SyQTo95EWe.md): No You can mark any book youve read as Already Read It even if you didnt purchase it from ThriftBooks All completed books count toward your goal - [How do I mark a book as read?](https://thriftbooks.kustomer.help/en_us/how-do-i-mark-a-book-as-read-HkZr055NZe.md): Search for the book on ThriftBookscom Check the Already Read It box on the lower righthand side of the book page Rate the book with a thumbs up or thu - [Where can I see my progress?](https://thriftbooks.kustomer.help/en_us/where-can-i-see-my-progress-HytAC594be.md): View your completed books anytime on your Already Read It page Track your overall challenge progress on your Reading Challenge page - [Can I still earn ReadingRewards points](https://thriftbooks.kustomer.help/en_us/can-i-still-earn-readingrewards-points-SywGyo94g.md): Yes You can earn ReadingRewards points which are redeemable for Free Books along with additional rewards badges and surprises from milestones and mini - [What are mini-challenges and monthly themes?](https://thriftbooks.kustomer.help/en_us/what-are-mini-challenges-and-monthly-themes-Hk2j1ocVg.md): Throughout the year ThriftBooks will share Monthly reading themes Minichallenges Check the website often for new challenges And be sure to subscribe to - [Can I change my reading goal later?](https://thriftbooks.kustomer.help/en_us/can-i-change-my-reading-goal-later-HybFgi9Vbx.md): The Reading Challenge is meant to be flexible and fun You can adjust your goal if your reading plans change - [Will there be more features added?](https://thriftbooks.kustomer.help/en_us/will-there-be-more-features-added-ryk6lj5EZl.md): Yes The ThriftBooks team is actively building more features with additional updates challenges and rewards coming soon How do I stay updated on new chall - [How do I stay updated on new challenges and rewards?](https://thriftbooks.kustomer.help/en_us/how-do-i-stay-updated-on-new-challenges-and-rewards-r1WxbscEbg.md): Opt in to email and SMS messages to get early access to Monthly themes and minichallenges Badge and reward opportunities Exclusive swag and special surp - [Is the Reading Challenge competitive?](https://thriftbooks.kustomer.help/en_us/is-the-reading-challenge-competitive-HykSbs5Vl.md): Not at all The ThriftBooks Reading Challenge is about enjoyment not pressure Its designed to celebrate your readingat your own pace in your own way - [What is the ThriftBooks Reading Challenge?](https://thriftbooks.kustomer.help/en_us/what-is-the-thriftbooks-reading-challenge-BJebe59Ebx.md): ThriftBooks Reading Challenge The ThriftBooks Reading Challenge is a new way to track your reading throughout the year set a personal goal and earn rewa - [When does the 2026 Reading Challenge take place?](https://thriftbooks.kustomer.help/en_us/when-does-the-2026-reading-challenge-take-place-B1_4z5qVWx.md): What is the ThriftBooks Reading Challenge - [Who can participate in the Reading Challenge?](https://thriftbooks.kustomer.help/en_us/who-can-participate-in-the-reading-challenge-B1CoO9qEx.md): The Reading Challenge is for everyone Whether youre aiming to read just one more book than last year or planning to read dozens you can set a goal that fits - [How do I join the ThriftBooks Reading Challenge?](https://thriftbooks.kustomer.help/en_us/how-do-i-join-the-thriftbooks-reading-challenge-H1uYFq5Eg.md): Joining is easy Simply go to thriftbookscommychallenges set your reading goal and youre officially participating What kind of reading goals can I s - [What books count towards the reading challenge?](https://thriftbooks.kustomer.help/en_us/what-books-count-towards-the-reading-challenge-rkQ0E4kFg.md): ALL BOOKS can count towards the reading challenge This includes ebooks audiobooks printed books etc Even though we do not sell ebooks and audiobooks we s - [What does "Request Cancelation" mean?](https://thriftbooks.kustomer.help/en_us/what-does-request-cancellation-mean-ryC5_qkOs.md): The Request Cancellation text you see in your order history is not stating we have cancelled your order This is a tool that allows customers to cancel the - [Update my email preferences](https://thriftbooks.kustomer.help/en_us/update-my-email-preferences-By3NS5yuj.md): To update your email preferences and notification settings on a desktop follow these steps Log into your ThriftBooks account Click Your Accou - [Cancel my order](https://thriftbooks.kustomer.help/en_us/cancel-my-order-B1f0I5J_i.md): You can cancel your orders that havent entered the shipping process yet by following these steps Go to the My Account page and select the o - [Can two people use the same mobile number?](https://thriftbooks.kustomer.help/en_us/can-two-people-use-the-same-mobile-number-ryRLQ5kOi.md): A mobile number can only be associated with one ThriftBooks account Customer Service cannot bypass this limitation - [How to Manage Your Shipping Addresses](https://thriftbooks.kustomer.help/en_us/how-to-manage-your-shipping-addresses-BkNRvcyOs.md): To add a new address to your ThriftBooks account on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the - [Why can't I receive SMS messages?](https://thriftbooks.kustomer.help/en_us/why-can-t-i-receive-sms-messages-HkbCX5k_i.md): We confirm your phone number by sending you a confirmation via SMS This means you must have a device that can receive SMS messages like a mobile phone We - [Opt-in / Opt-out to SMS messaging](https://thriftbooks.kustomer.help/en_us/opt-in-opt-out-to-sms-messaging-B10gVcJdo.md): To optin or optout of SMS messaging or to simply update the types of messages you receive follow these steps Log in to your ThriftBooks account Cl - [How to Reset Your Password](https://thriftbooks.kustomer.help/en_us/how-to-reset-your-password-Hy3MHhJ_s.md): To change the password on your ThriftBooks account click here Well send you an email with a link to reset your password Please allow up to 5 m - [What do you with my email address?](https://thriftbooks.kustomer.help/en_us/what-do-you-with-my-email-address-H1Z9I2kOs.md): We do not sell share or otherwise distribute your information with any other party We respect your privacy and store your information in order to communic - [Will I be refunded for a package that was "Returned to Sender"?](https://thriftbooks.kustomer.help/en_us/will-i-be-refunded-or-a-package-that-was-returned-to-sender-Bk7jxR1_s.md): Because most cases can be prevented by the buyer we charge a 200 restocking fee for each item returned to us Below are the reasons why a package would - [Track my replacement order](https://thriftbooks.kustomer.help/en_us/track-my-replacement-order-rkA7lnyuo.md): Your replacement order will not appear in your ThriftBooks order history Please contact Customer Service here for any order or tracking details - [Where Is My Package?](https://thriftbooks.kustomer.help/en_us/where-is-my-package-BkTMYm_l.md): Package missing or tracking says delivered? Get quick solutions for finding your ThriftBooks order. Check multiple packages and delivery locations. Get help → - [Alaska, Hawaii & US Territories](https://thriftbooks.kustomer.help/en_us/alaska-hawaii-us-territories-BknN12kOi.md): Please allow additional delivery time for orders going to Alaska Hawaii Guam Puerto Rico In some cases delivery time can be as long as 45 days fo - [Shipping charges from third-party companies](https://thriftbooks.kustomer.help/en_us/shipping-charges-from-third-party-companies-rJ30khyOj.md): We cannot be held responsible for shipping charges or deliveries that do not originate with our company Once our shipment has been delivered to the destinat - [Are prices on collectible books negotiable?](https://thriftbooks.kustomer.help/en_us/are-prices-on-collectible-books-negotiable-SJ8KWh1ds.md): We price our books according to current market demand For some outofprint or otherwise hard to find or desirable books this can result in the current lis ## ThriftBooks 4 Teachers - [What documents does SheerID accept?](https://thriftbooks.kustomer.help/en_us/what-documents-does-sheerid-accept-ryDrt1bds.md): For Homeschoolers Homeschool enrollment forms for the school district homeschool teaching certificates and any proof of enrollment Documentation varies - [How does ThriftBooks verify educator status?](https://thriftbooks.kustomer.help/en_us/how-does-thriftbooks-verify-educator-status-SkVKFyW_o.md): ThriftBooks verifies educator status through our trusted partner SheerID SheerID will collect some basic personal information to confirm your eligibility fo - [How do I verify my eligibility for the educator benefit?](https://thriftbooks.kustomer.help/en_us/how-do-i-verify-my-eligibility-for-the-educator-benefit-ryc6K1_i.md): Visit our Educator Benefits page and select the button that best matches your profession and follow the prompts to complete your verification - [Who is eligible for the educator benefits?](https://thriftbooks.kustomer.help/en_us/who-is-eligible-for-the-educator-benefits-Ske85Jbdi.md): Childcare workers ndash licensed preK professionals Educators ndash currently employed teachers faculty and staff at a K12 or degre - [How do I use my teacher promo code when I shop?](https://thriftbooks.kustomer.help/en_us/how-do-i-use-my-teacher-promo-code-when-i-shop-Sk86cyZOo.md): Use your promo code at checkout to get a free used book valued at 7 or less every time you buy four or more used books That applies for every set of four - [Why isn't my school listed as an approved school?](https://thriftbooks.kustomer.help/en_us/why-isn-t-my-school-listed-as-an-approved-school-r1Bfjkbdj.md): If your school does not appear on the list of approved schools you can request to add your school here Schools submitted are not guaranteed to b - [How secure is SheerID?](https://thriftbooks.kustomer.help/en_us/how-secure-is-sheerid-SJIEhyWOs.md): SheerID ensures that your information is never at risk of unauthorized discovery As soon as you enter your information it is encrypted before it is transmi - [What happens when my status has been verified?](https://thriftbooks.kustomer.help/en_us/what-happens-when-my-status-has-been-verified-B1TP21W_j.md): You will have access to our exclusive teacheronly promo code Use the promo code at checkout to get a free used book every time you buy four or more used bo - [Is the educator benefit eligible for retroactive orders?](https://thriftbooks.kustomer.help/en_us/is-the-educator-benefit-eligible-for-retroactive-orders-Sy5A3yZ_s.md): Unfortunately the educator benefit is not eligible for retroactive orders - [Can I share the promo code with other teachers?](https://thriftbooks.kustomer.help/en_us/can-i-share-the-promo-code-with-other-teachers-ryiZ6kb_i.md): Unfortunately the code is only available to verified educators However you can share the link to our Educator Benefits page with any educa - [How long does it take to get verified?](https://thriftbooks.kustomer.help/en_us/how-long-does-it-take-to-get-verified-HJfiayWdj.md): If not instantly verified you will be contacted via email in less than 20 minutes with your eligibility status - [How do I know SheerID won't share or sell my ID and information?](https://thriftbooks.kustomer.help/en_us/how-do-i-know-sheerid-won-t-share-or-sell-my-id-and-information-Hy9RaJWui.md): Privacy is something ThriftBooks and SheerID take extremely seriously SheerID only uses your information to confirm your eligibility They do not share or s - [How do I get verified as a homeschool teacher?](https://thriftbooks.kustomer.help/en_us/how-do-i-get-verified-as-a-homeschool-teacher-rJC71bBph.md): To sign up for Educator benefits as a homeschool teacher follow these steps Click Verify Your Credentials here In the School Name field enter Homes ## Billing - [Declined Payments](https://thriftbooks.kustomer.help/en_us/why-is-my-card-being-declined-BJOBk01Oo.md): There are several reasons your credit or debit card may be being declined or rejected Please be sure to contact your bank as they may have additional inform - [Discounts on large orders](https://thriftbooks.kustomer.help/en_us/discounts-on-large-orders-B1a2RpJdj.md): We strive to offer the best prices on the Internet regardless of the total number of items purchased Because our prices are already so low we do not offer - [Colorado Retail Delivery Fee](https://thriftbooks.kustomer.help/en_us/retail-delivery-fee-Bk6RCpJ_i.md): Effective July 1 2022 the state of Colorado imposed a retail delivery fee on all deliveries by motor vehicle to a location in Colorado including residence - [Accepted payment methods](https://thriftbooks.kustomer.help/en_us/accepted-payment-methods-Hkoz10yuj.md): We accept Visa Discover JCB MasterCard Maestro Diners Club PayPal American Express Apple Pay Venmo and Google Pay We do not accept personal c - [Can I use multiple cards to pay for an order?](https://thriftbooks.kustomer.help/en_us/can-i-use-multiple-cards-to-pay-for-an-order-rkSK1AJdo.md): When placing an order on ThriftBooks only one card can be used to place an order However you may purchase a gift card then use a different payment method - [Invoices & Receipts](https://thriftbooks.kustomer.help/en_us/invoices-receipts-rJMjyRyuo.md): To obtain a copy of your receipt or invoice follow these steps on a desktop 1 Log into your ThriftBooks account 2 Click Your Account at the - [Is it safe to use my credit card?](https://thriftbooks.kustomer.help/en_us/is-it-safe-to-use-my-credit-card-BJCggA1uo.md): Yes our website is secure All of the information submitted is encrypted using a secure server for maximum security You will notice a padlock icon on the b - [Can I send a check or money order?](https://thriftbooks.kustomer.help/en_us/can-i-send-a-check-or-money-order-HyqmeCkui.md): We do not accept checks or money orders Any check received in the mail will be shredded and disposed of properly Our website is designed to process c - [Can I place an order over the phone?](https://thriftbooks.kustomer.help/en_us/can-i-place-an-order-over-the-phone-SJcBlA1uj.md): Unfortunately we cannot accept orders placed through traditional mail because we do not accept personal checks money orders etc If you would like to - [Sales Tax](https://thriftbooks.kustomer.help/en_us/sales-tax-rJG10yds.md): In mid2018 the US law governing whether a state could collect sales tax on purchases made from internet retailers such as ThriftBooks changed In the pas - [What currency does ThriftBooks use?](https://thriftbooks.kustomer.help/en_us/what-currency-does-thriftbooks-use-BkLGZA1_i.md): As a USbased seller all currency on our site is listed in US Dollars USD If you are outside of the US your credit card statement may show a differe - [PayPal Guest checkout](https://thriftbooks.kustomer.help/en_us/paypal-checkout-HJ1ERkdo.md): To checkout as a guest on PayPal you do not need an account follow these steps Click on your cart in the top right of the page Click the blue PayP - [Purchase Orders](https://thriftbooks.kustomer.help/en_us/purchase-orders-H1rLZR1us.md): We do not accept purchase orders at this time All orders must be placed on thriftbookscom and payment must be collected at the time of ordering - [Add a new credit or debit card](https://thriftbooks.kustomer.help/en_us/add-a-credit-debit-card-HJEbViFb0.md): To add a new credit or debit card you will be prompted on the Payment page during the checkout process You can choose an existing card on your ThriftBo - [Minnesota Retail Delivery Fee](https://thriftbooks.kustomer.help/en_us/minnesota-retail-delivery-fee-HywZZsKekx.md): Effective July 1 2024 the state of Minnesota imposed a per transaction retail fee of 050 The fee applies to each transaction where charges for these items - [Why was I charged customs or duties on my international order?](https://thriftbooks.kustomer.help/en_us/why-was-i-charged-customs-or-duties-on-my-international-order-Sy3ybEzvZl.md): Customs fees and import duties are determined by the destination country and assessed by the carrier or local postal authority Duties may be based on the d - [Delete a saved credit card](https://thriftbooks.kustomer.help/en_us/delete-a-saved-credit-card-S17oIc1dj.md): To delete an old credit or debit card on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the top right ## ReadingRewards - [What does "Adjusted Points - 500" mean?](https://thriftbooks.kustomer.help/en_us/what-does-adjusted-points-500-mean-SyvpGkdi.md): Each time you earn 500 points a free book credit will be issued to your account When you see 500 points have been deducted from your point balance you hav - [Can I use my Free Book credit towards a more expensive item?](https://thriftbooks.kustomer.help/en_us/can-i-use-my-free-book-credit-towards-a-more-expensive-item-B1dZmk_j.md): Unfortunately ReadingRewards FREE BOOK rewards are not coupons and cannot be applied to a more expensive item For every 500 points earned you will ear - [Do my points expire?](https://thriftbooks.kustomer.help/en_us/do-my-points-expire-rk53X1Zui.md): Points will expire after 24 months of account inactivity FREE book credits expire after 90 days - [Does it cost anything to be a ReadingRewards member?](https://thriftbooks.kustomer.help/en_us/does-it-cost-anything-to-be-a-readingrewards-member-HkOkEkus.md): ReadingRewards is free to join and there is no ongoing membership fee - [How can I join?](https://thriftbooks.kustomer.help/en_us/how-can-i-join-BybQ41Oj.md): Joining is easy Simply provide your first and last name and email address when you create your ThriftBooks account If you already have a ThriftB - [How do I earn points and free book rewards?](https://thriftbooks.kustomer.help/en_us/how-do-i-earn-points-and-free-book-rewards-By_WLyOi.md): There are currently three ways to earn points Make a purchase Every dollar you spend at ThriftBookscom or through our mobile app on eligible purchases - [How is my ReadingRewards status determined?](https://thriftbooks.kustomer.help/en_us/how-is-my-readingrewards-status-determined-SyJUUkbuo.md): Member status is based on annual spending at ThriftBookscom and our mobile app All Program participants qualify for Reader status Your benefit level is au - [How are my points calculated?](https://thriftbooks.kustomer.help/en_us/how-are-my-points-calculated-r1Eq8kbuo.md): Points are calculated per dollar spent on qualifying purchases according to the terms of your member level Qualifying purchases do not include sales tax sh - [Birthday ReadingRewards](https://thriftbooks.kustomer.help/en_us/birthday-readingrewards-B1gXtB300.md): If you are enrolled in the readingRewards program and have added your birthday in your account you will receive a birthday reward on the 1 st of your birthday - [How to Apply a Free Book Reward to an Order](https://thriftbooks.kustomer.help/en_us/how-to-apply-a-free-book-reward-to-an-order-r1W2hB2CR.md): Once you have earned 500 points those points are removed from your point balance and converted into a Free Book Reward For every 500 points earned you will e - [When Will I receive my points for purchase?](https://thriftbooks.kustomer.help/en_us/when-will-i-receive-my-points-for-purchase-SyehjL3RA.md): We - [What will happen to points if I cancel an order?](https://thriftbooks.kustomer.help/en_us/what-will-happen-to-points-if-i-cancel-an-order-S1VznUn0R.md): We - [How do I redeem my Double Points Day?](https://thriftbooks.kustomer.help/en_us/how-do-i-redeem-my-double-points-day-BJrA2U3AA.md): We - [Add birthday to account](https://thriftbooks.kustomer.help/en_us/add-birthday-to-account-SkuV4fgBn.md): To add your birthday to your ThriftBooks account and earn extra points click here Click Edit under the Profile area and enter your birthday Make sure to ## Wish List - [How do I know who bought me a gift?](https://thriftbooks.kustomer.help/en_us/how-do-i-know-who-bought-me-a-gift-BJZ9Fa1Os.md): When a gift giver has completed the purchase of an items from your list ThriftBooks will send you an email once the items has shipped informing you your - [How can I receive items without exposing my address?](https://thriftbooks.kustomer.help/en_us/how-can-i-receive-items-without-exposing-my-address-HJsP2Tkus.md): At this time any list you share with a shipto address added will allow gift givers to see your name and address so they can have items shipped directly to - [Delete a Wish List](https://thriftbooks.kustomer.help/en_us/delete-a-wish-list-HkpthT1uo.md): Select ldquoList Settingsrdquo scroll to the bottom and select ldquoDelete Listrdquo Once a list has been deleted it cannot be restored - [Add items to a Wish List](https://thriftbooks.kustomer.help/en_us/add-items-to-a-wish-list-S1ri26JOo.md): To add a book to your ThriftBooks Wish List on a desktop follow these steps Log into your ThriftBooks account Locate a book you would like to - [Privacy Settings](https://thriftbooks.kustomer.help/en_us/privacy-settings-SJ7Rnpkuo.md): By default all lists are set to private You can change the privacy settings under ldquoList Settingsrdquo Private only you can see the list - [What is a Wish List?](https://thriftbooks.kustomer.help/en_us/what-is-a-wish-list-By5zpaJuj.md): A Wish List is a collection of items yoursquod like to bookmark purchase later or receive from friends and family - [Rename a Wish List](https://thriftbooks.kustomer.help/en_us/rename-a-wish-list-ry_EaaJuo.md): To rename your ThriftBooks Wish List on a desktop follow these steps Log into your ThriftBooks account Click the gray heart icon on the top r - [Remove items from a Wish List](https://thriftbooks.kustomer.help/en_us/remove-items-from-a-wish-list-Bkztpa1dj.md): To remove an item from your ThriftBooks Wish List on a desktop follow these steps Log into your ThriftBooks account Click the gray heart icon - [View my Wish List](https://thriftbooks.kustomer.help/en_us/view-my-wish-list-H1I3a6y_o.md): To view your ThriftBooks Wish List on a desktop follow these steps Log into your ThriftBooks account Click the gray heart icon on the top righ - [Share my Wish List](https://thriftbooks.kustomer.help/en_us/share-my-wish-list-HygkAp1di.md): To share your ThriftBooks Wish List on a desktop follow these steps Log into your ThriftBooks account Click the gray heart icon on the top right of - [Create a new Wish List](https://thriftbooks.kustomer.help/en_us/create-a-new-wish-list-BJGb0pyds.md): To create a new ThriftBooks Wish List on a desktop follow these steps Log into your ThriftBooks account Click the gray heart icon on the top r - [Why did the price change after I was alerted an item from my Wish List was available?](https://thriftbooks.kustomer.help/en_us/why-did-the-price-change-after-i-was-alerted-an-item-from-my-wish-list-was-available-H1FHC6JOo.md): If you add an outofstock item to your Wish List you will receive an automated email notifying you when that item is restocked and available for sale Ite - [Wish List notifications](https://thriftbooks.kustomer.help/en_us/wish-list-notifications-B1e_CaJus.md): You can choose to receive a weekly summary email showing all the items on your Wish List that are currently in stock or an Instant Notification email the mo ## Collectible Books - [What condition are collectible books in?](https://thriftbooks.kustomer.help/en_us/what-condition-are-collectible-books-in-HJJ9SjJOi.md): Our collectible books follow the same guidelines as all other books on our site Each book is individually rated by a ThriftBooks staff member All collectib - [What makes a book a "Collectible"?](https://thriftbooks.kustomer.help/en_us/what-makes-a-book-a-collectible-HymZb21dj.md): Discover the perfect Collectible book for your home library or to send as a gift to a booklover in your life From rare outofprint titles and first edition - [What does "First Edition THUS" mean?](https://thriftbooks.kustomer.help/en_us/what-does-first-edition-thus-mean-S1wUW31_s.md): First Edition Thus means it is the first appearance in this format These are typically reprints or alternate formats but not considered the true first - [Are prices on collectible books negotiable?](https://thriftbooks.kustomer.help/en_us/are-prices-on-collectible-books-negotiable-SJ8KWh1ds.md): We price our books according to current market demand For some outofprint or otherwise hard to find or desirable books this can result in the current lis - [What type of packaging is used to ship collectible books?](https://thriftbooks.kustomer.help/en_us/what-type-of-packaging-is-used-to-ship-collectible-books-SJ43b3yds.md): All collectible books are shipped in secure boxes to ensure they are not damaged in the shipping process ## BuyBack Program - [What type of books do you buy or not accept?](https://thriftbooks.kustomer.help/en_us/what-type-of-books-do-you-buy-or-not-accept-Bk7UX0LXT.md): We do not buy Instructor Edition Textbooks Examination Copies Teachers Editions Advanced Readers Copy ARC Items that - [Does ThriftBooks pay for shipping?](https://thriftbooks.kustomer.help/en_us/does-thriftbooks-pay-for-shipping-H15EMA87a.md): Yes Shipping is free when you use the Prepaid Shipping Label provided by us You can find a link to the label on your BuyBack Order Detail page found within - [When and how do I get paid?](https://thriftbooks.kustomer.help/en_us/when-and-how-do-i-get-paid-HkHkGA8Qa.md): Once we receive your box and confirm its contents against the order we will initiate payment to the PayPal account you provided Please allow up to 20 business - [I did not get Payment in my PayPal account.](https://thriftbooks.kustomer.help/en_us/i-did-not-get-payment-in-my-paypal-account-HkKhTRUQp.md): Please allow up to 20 days for your payment to post to your PayPal account After 20 days be sure you are logged in to the same PayPal account you provided dur - [What is an ISBN?](https://thriftbooks.kustomer.help/en_us/what-is-an-isbn-S1xDb08mp.md): An ISBN or International Standard Book Number is a unique 10digit code assigned to books published after 1972 or a 13digit code assigned to books published - [Do you only buy books?](https://thriftbooks.kustomer.help/en_us/do-you-only-buy-books-By6ozC8QT.md): We are currently accepting only books DVDs CDs and vinyl records - [Do I need an account to sell my books to you?](https://thriftbooks.kustomer.help/en_us/do-i-need-an-account-to-sell-my-books-to-you-HyK6XCL7a.md): Yes you will need to create a ThriftBooks account AND join our ReadingRewards program - [How many books can I include in my BuyBack?](https://thriftbooks.kustomer.help/en_us/how-many-books-can-i-sell-at-one-time-HJrHVRUm6.md): Our BuyBack program is currently designed for consumer use and is limited to BuyBacks totaling no more than 60 lbs You can sell more books by creating multiple - [Can I use the app to sell my books?](https://thriftbooks.kustomer.help/en_us/can-i-use-the-app-to-sell-my-books-Hkf3EALXa.md): Yes In fact using our app or mobile site is the fastest and easiest way to scan ISBNs Your mobile device lets you scan ISBNs using your phones camera for an - [Can I sell to you from outside the U.S.?](https://thriftbooks.kustomer.help/en_us/can-i-sell-to-you-from-outside-the-u-s-SkKPiCL7p.md): We can only accept books shipped within the continental US including HI Puerto Rico AFOFPODPO addresses - [What condition do my books need to be in?](https://thriftbooks.kustomer.help/en_us/what-condition-do-my-books-need-to-be-in-B172oRU7T.md): We ask that your books are in acceptable or better condition so that someone else can enjoy them Guidelines for evaluating acceptable condition The c - [Will you return additional or rejected books?](https://thriftbooks.kustomer.help/en_us/will-you-return-additional-or-rejected-books-H1mnALX6.md): Additional books books sent by mistake or books sent in a condition that prevents resale will be recycled We are unable to send these items back to you - [How long does shipping take?](https://thriftbooks.kustomer.help/en_us/how-long-does-shipping-take-HyoL3CIma.md): Shipping is generally 714 business days from the ship date with Hawaii Guam Puerto Rico etc taking slightly longer Do not use a collection box as those - [How long do I have to ship my BuyBack?](https://thriftbooks.kustomer.help/en_us/how-long-do-i-have-to-ship-my-buyback-SJOc3087p.md): Once you accept your BuyBack Offer you have 7 calendar days to ship your box After 7 days the offer expires and you will need to resubmit your BuyBack for a - [What if I use different carrier or shipping label?](https://thriftbooks.kustomer.help/en_us/can-i-ship-using-a-different-carrier-rymCn0LQT.md): No any boxes sent to us without using our Prepaid Shipping Label will not be processed returned or reimbursed - [I lost my shipping label. Can I get another one?](https://thriftbooks.kustomer.help/en_us/i-lost-my-shipping-label-can-i-get-another-one-ryEQpRIQa.md): Yes you can access your Prepaid Shipping Label on the BuyBack Detail page found within the My Account section of our website - [USPS says my label is not valid. Why?](https://thriftbooks.kustomer.help/en_us/usps-says-my-label-is-not-valid-why-SyvU6R8Qa.md): Your label will expire 7 days after you receive it It is imperative to ship your BuyBack as soon as possible Once the label expires the offer also expires a - [I changed my mind. Can you send me my books back?](https://thriftbooks.kustomer.help/en_us/i-changed-my-mind-can-you-send-me-my-books-back-BJ9tTRI7a.md): Unfortunately we are unable to send packages back We will process the BuyBack and notify you when payment for qualifying books has been made - [What happens if I shipped my books but my offer expired? Can you help?](https://thriftbooks.kustomer.help/en_us/my-offer-expired-but-i-still-shipped-it-can-you-help-S1WP54XeA.md): If your B - [Why did my BuyBack get canceled?](https://thriftbooks.kustomer.help/en_us/why-did-my-buyback-get-canceled-SyWmi47xC.md): The Bu - [Why did my BuyBack get rejected?](https://thriftbooks.kustomer.help/en_us/why-did-my-buyback-get-rejected-HkdCjNQlR.md): BuyBacks - [How do you determine which books to accept?](https://thriftbooks.kustomer.help/en_us/how-do-you-determine-which-books-to-accept-rk6cS2dUR.md): Our acceptance depends on current market needs and inventory levels which can change frequently We do our best to accept as many books as possible - [How is the value of my book determined?](https://thriftbooks.kustomer.help/en_us/how-is-the-value-of-my-book-determined-HkvZv2uU0.md): Our offers vary based on current market value and our inventory levels We strive to give you the best value along with free shipping - [Why won't you buy a book without an ISBN?](https://thriftbooks.kustomer.help/en_us/why-won-t-you-buy-a-book-without-an-isbn-SybFfoKL0.md): We need an ISBN to accurately identify a book Without it we cant determine its value - [I do not see my store credit in My Account.](https://thriftbooks.kustomer.help/en_us/i-do-not-see-my-store-credit-in-my-account-HJ3JmoF8R.md): Your s tore c redit is added to your Account Balance You can track your balance by visiting My Account and selecting Account Balance If you still d - [Can I change my payout method after submitting my BuyBack?](https://thriftbooks.kustomer.help/en_us/can-i-change-my-payout-method-after-submitting-my-buyback-BJRhRS5LC.md): No you cannot change your payout method from PayPal to s tore c redit or vice versa after submitting your BuyBack - [Can I split my payout between PayPal and store credit?](https://thriftbooks.kustomer.help/en_us/can-i-split-my-payout-between-paypal-and-store-credit-HyAek8qIA.md): No you cannot change your payout method from PayPal to s tore c redit or vice versa after submitting your BuyBack - [Does my store credit expire?](https://thriftbooks.kustomer.help/en_us/does-my-store-credit-expire-rJK4JL98C.md): Great news Your s tore credit does not expire - [Can I use my store credit on a new and used books?](https://thriftbooks.kustomer.help/en_us/can-i-use-my-store-credit-on-a-new-and-used-books-B14o1Lq8C.md): Absolutely You can use your s tore credit on any of our new and used titles - [Do you accept book donations or can I sell my books back?](https://thriftbooks.kustomer.help/en_us/do-you-accept-book-donations-or-can-i-sell-my-books-back-ByCExgOi.md): At this time we do not accept donations or buy books back We always suggest donating any unwanted books to a local library school or charity center - [How should I pack my BuyBack shipment or order?](https://thriftbooks.kustomer.help/en_us/how-should-i-pack-my-buyback-shipment-or-order-S1hyqBNnZx.md): How should I pack my BuyBack shipment To make sure your books arrive safely and your BuyBack is processed quickly please follow these packing guidelines ## Shipping - [Free Shipping](https://thriftbooks.kustomer.help/en_us/free-shipping-B11UZWCWl.md): Can I combine multiple orders to reach 20 Orders cannot be combined after theyre placed To qualify for free shipping your cart must meet the 20 minimum a - [Track my order](https://thriftbooks.kustomer.help/en_us/track-my-order-HJDD95JOo.md): Get free shipping on ThriftBooks orders $15+. Fast delivery options available. Track your book order easily. Start saving → - [Shipping Rates & Delivery Times](https://thriftbooks.kustomer.help/en_us/shipping-rates-delivery-times-r1h8Fckds.md): We offer Free Standard Shipping on all US orders that meet our low minimum order amount of 15 or more excluding taxes Certain items are not eligible for f - [Which carrier will deliver my order?](https://thriftbooks.kustomer.help/en_us/which-carrier-will-deliver-my-order-rJIqpsyOo.md): Shipping Method Carrier US Standard new used items USPS US Express used items only FedEx US 2Day used items only - [Why is my order shipping to a different state?](https://thriftbooks.kustomer.help/en_us/why-is-my-order-shipping-to-a-different-state-Bko0e3y_i.md): Our Domestic orders ship via OSM to be tendered to the USPS distribution hub nearest you for final delivery Unfortunately we do not control the transportat - [Can you change my domestic shipping address to an international address?](https://thriftbooks.kustomer.help/en_us/can-you-change-my-domestic-shipping-address-to-an-international-address-ryY4Ajydj.md): Unfortunately we cannot change your shipping address from Domestic to International If you would like to change your shipping address from Domestic t - [Shipping charges from third-party companies](https://thriftbooks.kustomer.help/en_us/shipping-charges-from-third-party-companies-rJ30khyOj.md): We cannot be held responsible for shipping charges or deliveries that do not originate with our company Once our shipment has been delivered to the destinat - [Alaska, Hawaii & US Territories](https://thriftbooks.kustomer.help/en_us/alaska-hawaii-us-territories-BknN12kOi.md): Please allow additional delivery time for orders going to Alaska Hawaii Guam Puerto Rico In some cases delivery time can be as long as 45 days fo - [Where Is My Package?](https://thriftbooks.kustomer.help/en_us/where-is-my-package-BkTMYm_l.md): Package missing or tracking says delivered? Get quick solutions for finding your ThriftBooks order. Check multiple packages and delivery locations. Get help → - [Track my replacement order](https://thriftbooks.kustomer.help/en_us/track-my-replacement-order-rkA7lnyuo.md): Your replacement order will not appear in your ThriftBooks order history Please contact Customer Service here for any order or tracking details - [Will I be refunded for a package that was "Returned to Sender"?](https://thriftbooks.kustomer.help/en_us/will-i-be-refunded-or-a-package-that-was-returned-to-sender-Bk7jxR1_s.md): Because most cases can be prevented by the buyer we charge a 200 restocking fee for each item returned to us Below are the reasons why a package would - [How to Manage Your Shipping Addresses](https://thriftbooks.kustomer.help/en_us/how-to-manage-your-shipping-addresses-BkNRvcyOs.md): To add a new address to your ThriftBooks account on a desktop follow these steps Log into your ThriftBooks account Click Your Account at the - [Tracking states "Delivered" but I haven't received it](https://thriftbooks.kustomer.help/en_us/tracking-states-delivered-but-i-haven-t-received-it-BJ2pooJOs.md): Its common for carriers to mark packages as Delivered before they have physically arrived For Standard US shipments your order will be delivered by your lo - [Can I request that my international orders ship separately or together?](https://thriftbooks.kustomer.help/en_us/can-i-request-that-my-international-orders-ship-separately-or-together-HJYJcwMPg.md): We are unable to guarantee separate shipments for international orders Shipping and packaging decisions are made during fulfillment based on operational and c - [Do you ship outside of the United States?](https://thriftbooks.kustomer.help/en_us/do-you-ship-outside-of-the-united-states-HJl7Os1_o.md): Yes we ship used books internationally Below are the estimated delivery times Shipping Method Transit Time Cost Canada Standard - [Customs Fees](https://thriftbooks.kustomer.help/en_us/customs-fees-BkmoJ2JOo.md): We cannot be held responsible for items that pass through Customs and require additional payment We have zero control in Customs fees but in most cases our - [Incorrect shipping address](https://thriftbooks.kustomer.help/en_us/incorrect-shipping-address-rJJDCo1Oo.md): If you need to change the shipping information you entered Contact Us as soon as possible There is a limited period during which we can make thes - [Where is the rest of my order?](https://thriftbooks.kustomer.help/en_us/missing-items-BJ7WAqJOj.md): If your order contains multiple items it may have shipped in separate packages from different locations Each package will have its own tracking information an - [Where will my order ship from?](https://thriftbooks.kustomer.help/en_us/where-will-my-order-ship-from-ByWs2skdo.md): We automatically ship a copy that meets your chosen condition criteria from one of our 6 processing centers located in the US nearest to the shipping addre - [Why is my order shipping from multiple locations?](https://thriftbooks.kustomer.help/en_us/why-is-my-order-shipping-from-multiple-locations-S1wZgnydi.md): Our items are stored in processing centers across the United States While we strive to combine packages as much as possible we cannot guarantee product ava - [How many packages are coming?](https://thriftbooks.kustomer.help/en_us/how-many-packages-are-coming-HJKgSsJdi.md): When ordering multiple items you may receive separate packages shipped from our different processing centers across the US Once your order has been shipped - [Combine shipping charges for International order](https://thriftbooks.kustomer.help/en_us/combine-shipping-charges-for-international-order-H1nuehJdo.md): Each item will incur a separate shipping fee for orders shipping internationally We strive to offer the best international shipping rates and cannot combine ## Library Advantage Program - [What is Library Advantage?](https://thriftbooks.kustomer.help/en_us/what-is-library-advantage-H1VteQCyze.md): Library Advantage is a program designed specifically for public academic and school libraries It provides flexible purchasing options invoicing support and - [Who can participate in Library Advantage?](https://thriftbooks.kustomer.help/en_us/who-can-participate-in-library-advantage-HkN1MmRJGg.md): Public libraries academic libraries school libraries and other qualifying educational organizations may apply to participate - [What are the benefits of joining?](https://thriftbooks.kustomer.help/en_us/what-are-the-benefits-of-joining-B1as37Ryfg.md): Library Advantage participants may receive Flexible payment terms Access to invoicing and account management tools Ability topurchaseusing purch - [What types of books are available?](https://thriftbooks.kustomer.help/en_us/what-types-of-books-are-available-SJYZA7Ayzg.md): Libraries can shop the full ThriftBooks catalog including Used books New books Fiction and nonfiction titles Educational and academic mate - [How do libraries place orders?](https://thriftbooks.kustomer.help/en_us/how-do-libraries-place-orders-HyHwRmCkGl.md): Orders are placed directly on ThriftBookscom while logged into an approved Library Advantage account - [Is there a minimum order amount?](https://thriftbooks.kustomer.help/en_us/is-there-a-minimum-order-amount-BJEJ2rRkMe.md): At this time there is no required minimum order amount - [Credit & Payment Terms](https://thriftbooks.kustomer.help/en_us/credit-payment-terms-HJFEnHRyze.md): Does Library Advantage offer invoicing terms Yes Approved libraries may qualify for invoicing terms typically Net 15 subject to credit review How do - [Invoices & Billing](https://thriftbooks.kustomer.help/en_us/invoices-billing-Bkq2nB0kfl.md): When are invoices generated Invoices are generated after orders ship Where can we view invoices Invoices and statements are availa - [My Library Account Portal](https://thriftbooks.kustomer.help/en_us/my-library-account-portal-r17zpr0kGg.md): What is My Library Account My Library Account is the selfservice portal for Library Advantage participants It allows libraries to manage account informati - [Account Setup & Support](https://thriftbooks.kustomer.help/en_us/account-setup-support-Sy4daSAkMl.md): How do we enroll in Library Advantage Contact the ThriftBooks Library Advantage team or complete the enrollment process through the registration portal when - [Security & Accessibility](https://thriftbooks.kustomer.help/en_us/security-accessibility-SktfRHAJGg.md): How is our information protected All account and document information are encrypted and stored securely using accesscontrolled systems Is the portal ac - [Does ThriftBooks use MARC files?](https://thriftbooks.kustomer.help/en_us/does-thriftbooks-use-marc-files-HkcPZoxxGe.md): MARC stands for MAchineReadable Cataloging It is a standardized file format used by libraries bookstores and cataloging systems to store and exchange bibl ## Pre-orders & Backorders - [Preorder basics](https://thriftbooks.kustomer.help/en_us/preorder-basics-rJHrKhyOj.md): Preorders allow you to purchase any eligible title from ThriftBooks before the title has been released by the publisher A title is considered eligible when - [Can I cancel my pre-order?](https://thriftbooks.kustomer.help/en_us/can-i-cancel-my-pre-order-rk3RQaydo.md): Yes contact us here to cancel your preorder Your preorder purchase will be refunded and any earned ReadingRewards points will be reversed Please allow 2 - [Track my pre-order](https://thriftbooks.kustomer.help/en_us/track-my-pre-order-HJGNEpkui.md): Yes tracking information is available once your preorder has shipped To locate your tracking information you must be logged in to your account Tracking - [Track my backorder](https://thriftbooks.kustomer.help/en_us/track-my-backorder-HJv64TyOs.md): Yes tracking information is available once your backordered item has shipped To locate your tracking information you must be logged in to your account Tr - [Status of my backorder](https://thriftbooks.kustomer.help/en_us/status-of-my-backorder-HyZ7Bakuo.md): You can find the status of your backorder on the My Account page of our site you will need to be logged in If the item is not restocked at the en - [How can I pre-order a book?](https://thriftbooks.kustomer.help/en_us/how-can-i-pre-order-a-book-ByDCGT1_o.md): You can preorder and purchase any eligible title from ThriftBooks just as you do any other item from our site A title is considered eligible when it is 8 w - [Where can I find the status of my pre-order?](https://thriftbooks.kustomer.help/en_us/where-can-i-find-the-status-of-my-pre-order-ByO9XTJus.md): First make sure you are logged in to ThriftBooks on your computer or device You can find the status of your preorder on the My Account page of our site - [When will my pre-order ship?](https://thriftbooks.kustomer.help/en_us/when-will-my-pre-order-ship-HJiMEa1Oj.md): Your preorder will ship on the publication release date and should arrive within 12 days regardless of the shipping selection you made during checkout We - [When will I be charged for my pre-order?](https://thriftbooks.kustomer.help/en_us/when-will-i-be-charged-for-my-pre-order-ryir7Tkus.md): Your card will be charged at the time you place your preorder Your preorder will ship on the publication release date and should arrive within 12 days re - [When will I be charged for my backorder?](https://thriftbooks.kustomer.help/en_us/when-will-i-be-charged-for-my-backorder-r145Ua1dj.md): Your payment method will be charged at the time you place your backorder Your backorder will ship once the title is restocked If the item is not restocked - [Cancel my backorder?](https://thriftbooks.kustomer.help/en_us/cancel-my-backorder-Sy1MDaJdi.md): Yes please contact us to cancel your backorder Your backorder purchase will be refunded and any earned ReadingRewards points will be reversed P - [When will my backorder ship?](https://thriftbooks.kustomer.help/en_us/when-will-my-backorder-ship-SJBvakuo.md): There is no specific timeframe for the availability of backordered titles Some titles return to inventory in a matter of days but many can take up to sever - [Backorder Basics](https://thriftbooks.kustomer.help/en_us/backorder-basics-S1mYw6y_s.md): Backorders allow you to purchase new books that are temporarily outofstock and listed as ldquoOn Backorderrdquo on our site Some books return to inven - [How to backorder a book](https://thriftbooks.kustomer.help/en_us/how-to-backorder-a-book-HyHnPTJds.md): You can purchase any qualifying backorder from ThriftBooks just as you do any other item on our site A title is considered a qualifying backorder if our dis - [Do I earn ReadingRewards points with my pre-order or backorders?](https://thriftbooks.kustomer.help/en_us/do-i-earn-readingrewards-points-with-my-pre-order-or-backorders-HJcxuTyOo.md): Absolutely Backorders earn points at your current Rewards level just like any other title ## e-Gift Cards - [ThriftBooks Gift Cards](https://thriftbooks.kustomer.help/en_us/thriftbooks-gift-cards-B1TIBgZdj.md): You can email a gift card instantly or you can print out a copy to give to the lucky recipient in person To order a gift card or learn more about our gift - [How do I cancel an e-Gift Card?](https://thriftbooks.kustomer.help/en_us/how-do-i-cancel-an-e-gift-card-B1DgquT72.md): If your eGift Card has not been delivered you may cancel your purchase by contacting us using the information provided at httpswwwthriftbookscomhelp - [When will my recipient receive their e-Gift Card?](https://thriftbooks.kustomer.help/en_us/when-will-my-recipient-receive-their-e-gift-card-rkDQqdTXn.md): Your eGift Card will be sent via email on the delivery date you choose with rare exceptions for processing delays For sameday delivery most eGift Cards ar - [How does the recipient receive an e-Gift Card?](https://thriftbooks.kustomer.help/en_us/how-does-the-recipient-receive-an-e-gift-card-S1IUcdp7n.md): If you choose to send your eGift Card by email your recipient receives an email notifying them about your gift If you choose to send by text message messeng - [Who is CashStar?](https://thriftbooks.kustomer.help/en_us/who-is-cashstar-Hk16cOT7n.md): CashStar is a ThriftBooks vendor that is a Blackhawk Network Holdings Inc business specializing in digital gifting that allows consumers and businesses to secu - [Can I buy an e-Gift Card for myself?](https://thriftbooks.kustomer.help/en_us/can-i-buy-an-e-gift-card-for-myself-B1Vvou6m2.md): Yes To do so go to the For Me tab underneath Who is the gift card for Your eGift Card will be sent to the email address entered on the Payment Page Whe - [How do I know the recipient actually received the e-Gift Card I sent them?](https://thriftbooks.kustomer.help/en_us/how-do-i-know-the-recipient-actually-received-the-e-gift-card-i-sent-them-HycjoOTXh.md): You will receive an email message confirming delivery and a message notifying you that the eGift Card has been viewed If the eGift Card is not viewed within - [Where can e-Gift Cards be purchased and redeemed?](https://thriftbooks.kustomer.help/en_us/where-can-e-gift-cards-be-purchased-and-redeemed-By74zmUPh.md): e